CLIENT SERVICES CHARTER

 

We aim to provide you with services which consistently meet the highest professional, quality and ethical standards.

PSI Consult Client Services Charter

PSI Consult aims to provide you, the client, with services which consistently meet the highest professional, quality and ethical standards. We will strive to earn your unqualified trust, confidence, commitment and support in all our dealings with you. Our first and most important call to duty is to serve you and ensure that you always receive excellent service and unparalleled expertise and the most appropriate solutions which are tailored to your needs. Our solemn pledge to you is that, at a minimum and in all cases, we will:

  • Fully consult and involve you in the manner in which we execute our engagements with you so that you fully understand and own the evolving solutions;
  • Ensure that each assignment is managed or directed by a full-time member of our staff to provide you with direct access to our resources and to enhance our accountability;
  • Provide you with consultants and staff who are experienced, competent and knowledgeable in the specific work areas for which they are contracted;
  • Be honest and open in all our dealings with you and we will always tell you what we can do and what we cannot, or will not do;
  • Offer you professional, trustworthy, cost-effective and affordable products, services and solutions which meet your needs and reflect international best practice;
  • Treat in confidence any information about you and your business interests and treat you with civility, respect, courteousness and professionalism;
  • Strive to meet all our commitments to you ensuring timely delivery of outputs based on agreed terms of reference, work plans and timelines;
  • Conduct client satisfaction surveys for each completed assignment so that you can inform us whether we have delivered to your expectation and satisfaction;
  • Promptly respond to any queries, complaints and feedback received from you and expeditiously resolve or redress any omissions and failings in our service;
  • Make ourselves accessible to you to the widest extent possible through use of modern technologies including the mobile telephony, instant messaging, emails, etc.;
  • Support the communities in which we work by encouraging our staff and associates to engage in social voluntary work and community services.